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Terms, Eligibility and Your Account Rights

Access to RB77 depends on your local law and whether your region is eligible — read these terms before you use the platform. This page covers account conditions, jurisdiction rules, payment policy, and how to contact us about any legal matter.

Jurisdiction-Dependent AccessAccount Eligibility ConditionsbKash, Nagad, Rocket Payment TermsData Handling PolicyContact and Dispute Path
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RB77 Terms, Eligibility and Your Account Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data is held securely and used only for the purposes described in our privacy policy — account operation, payment verification, and fraud prevention. We do not sell personal data to third parties.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal compliance obligations. You may request a summary of the data we hold on your account via email.

Cookie Policy

We use session and analytics cookies to keep your account active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Accounts are protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a re-verification step before access is granted.

Requesting Changes

To update your registered details, correct account information, or request deletion of your data, contact support by email with your account number and the specific change you are requesting.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

If you have a question about your account terms, a payment dispute, or a data request, use the channels below. For legal correspondence, email is the appropriate route — it creates a written record and reaches the right team directly.

Email Support Send legal queries, account disputes, or data requests to our support address. Responses to legal matters are handled separately from general account queries and typically take longer.
Live Chat Live chat handles account access issues and payment queries in real time. For formal legal or policy matters, follow up by email so there is a written record of your request.
Account Help Centre The help centre covers common questions on eligibility, wallet verification for bKash and Nagad, account suspension, and how to submit a formal complaint through the platform.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, eligibility, and data rights. If your question is not here, reach out via email or live chat.

Access depends on the laws that apply in your specific location. We do not confirm or deny eligibility for individual regions — check your local regulations before creating an account.

You must be of legal adult age in your jurisdiction. By registering, you confirm this. Accounts found to belong to underage individuals are closed immediately and any balance is handled per our terms.

Wallet verification confirms that the payment method belongs to the account holder. This protects against unauthorised transactions and is required before any withdrawal is processed.

Email our support team with your account number and a data access request. We will confirm receipt and provide the relevant records within the timeframe required by applicable law.

Raise the dispute through live chat or email with the transaction reference and date. We review payment records and coordinate with the relevant wallet provider where needed to resolve the matter.

Yes. Contact support by email to request account closure and data deletion. Some records may be retained for the period required by law even after closure, as noted in our privacy policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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